Legal Terms of Service
Plain English. No surprises.
These terms are between you and Arcline IT LLC ("Arcline", "we", "us"). They apply when you use this website or engage us for security services. Where a signed proposal or statement of work says something different, the signed document wins.
What we provide
Arcline provides cybersecurity services: security risk assessments, compliance readiness, network hardening, remote access and email security, threat monitoring, and backup and recovery work, as described on our services page. The exact scope of any engagement is set out in a written proposal that you approve before work begins.
Scope, pricing, and payment
- Projects are quoted as a fixed price for a written scope. Work outside that scope is quoted separately and only done with your approval.
- Retainers and managed services are billed monthly at a flat rate and can be cancelled by either side with 30 days notice.
- All prices are in USD. Invoices are due on the date shown on the invoice.
- Retainer prices may change with 30 days notice. We will email you before any change takes effect.
Authorization to test
Assessments and scans involve probing your systems. By approving a proposal you confirm that you own the systems in scope or are authorized to permit testing of them, and you authorize Arcline to carry out the testing described. We will not test systems outside the agreed scope.
Your responsibilities
We need timely access to the people, systems, and information described in the proposal. You are responsible for the accuracy of what you tell us about your environment, for keeping the credentials we hand over secure, and for deciding which of our recommendations to act on.
Confidentiality
We treat everything we learn about your systems, data, and business as confidential. We access your data only as needed to perform the engagement, and we do not disclose it to anyone except where you instruct us to or a valid legal order requires it. Findings and reports are yours.
What you own
On payment, you own the deliverables we produce for you: reports, documentation, and the configuration of the systems we set up. The open-source tools we deploy remain under their own licenses.
No guarantee of security
Our work reduces risk. It cannot eliminate it. No assessment finds every weakness and no control stops every attack. We do not warrant that your systems will be free from vulnerabilities, intrusions, or data loss, and compliance readiness work prepares you for an audit but does not certify you.
Support and response times
Response times depend on your engagement type and are set out in your proposal. Outside a retainer or managed agreement, we aim to respond to messages within 24 hours on business days.
Limitation of liability
Arcline is not liable for lost revenue, lost data, or other indirect damages arising from our services. Our total liability for any claim is limited to the amount you paid us for the engagement giving rise to the claim or, for retainers, the amount you paid in the three months before the claim.
Ending an engagement
Either side may end a project by written notice if the other materially breaches these terms and does not put it right within 14 days. You pay for work completed up to that point, and we hand over the documentation and credentials for anything already built.
Governing law
These terms are governed by the laws of the State of Oklahoma and the United States.
Changes to these terms
We may update these terms from time to time. We will notify active clients by email at least 14 days before material changes take effect.
Questions
If anything here is unclear, get in touch or email [email protected].